05:23PM, Wednesday 25 May 2016
My parents are in their late seventies and eighties and they have never really embraced the world of computers and the internet.
They know of the digital world and the amazing things within, but to them ‘Online’ is how a train gets around, ‘Twitter’ is what birds do and ‘email’ is what a Yorkshire postman delivers.
I’m sure they are not the only ones. I know there are some cool ‘Silver Surfers’ out there who know their Windows from their Macs, but there are many more of a certain age who freely admit that they believe one of them you clean and the other you wear.
So why are senor citizens, like my parents, increasingly being expected to go online to pay bills, fill in forms and communicate when they don't even have a computer in the house?
In my parent’s case, I help out where I can, but not everyone in their retirement has this family ‘technical support’ or wants to start trying to understand the wonders of the web at their time of life.
I know the call for a ‘Paperless Society’ is loud, but there is a generation, pre-baby boomers, that would prefer to write than type, post than upload and not have to listen to an automated voice with a particular obsession about multiple choice questions, every time they ring up to enquire about bills and services.
That last one I personally could do without as well. Technology is wonderful but it’s not for everyone.
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